Interviews

“How does the hotel leverage customer feedback and trends to continuously improve guest experiences?” At Kempinski Mall of the Emirates, we view guest feedback as an essential tool for growth, with each comment carefully analyzed and shared across departments to drive meaningful improvements. We understand that offerings which resonated a few years ago may no …

Interview with General Manager – Kempinski Mall of the Emirates, Mr Slim Zaiane قراءة المزيد »

Would you please give us a summary about your career in the hospitality industry? As someone passionate about service and people, my journey as a hotelier has been an ongoing process of mastering both the commercial and operational facets of the industry. I began humbly in the Front Office, gaining valuable knowledge about hotel operations. …

Interview with Mr. Bassam Zakaria, Area General Manager Dusit International قراءة المزيد »

• Describe your experience as a General Manager in the hospitality industry Simply amazing! There are many tangible and intangible fruits to enjoy in this wonderful industry. As a passionate hotelier, I have had the opportunity of working in several countries and have been exposed to various cultures and traditions which is something I value …

Interview with Mr. Firas Mneimneh, General Manager, Mansard Riyadh, A Radisson Collection Hotel قراءة المزيد »