Arab National Bank has renewed its cooperation agreement with Microsoft Arabia to support both the bank’s digital transformation and technical development process, particularly in the field of interactive reporting, strengthening the remote work system, enabling bank employees to use smart applications, and using technical tools to both increase their operational efficiency and stimulate their job performance.
The agreement was signed by the Bank’s Chief Operating Officer, Mr. Ayed Al Zahrani, Microsoft Arabia’s Vice President of Customer Success, Mr. Osama Al Sulaiman, in the presence of Arab National Bank CEO, Mr. Obaid Abdullah Al Rasheed, and the President of Microsoft Arabia Eng Thamer Alharbi.
“The partnership with Microsoft Arabia, a company that is leading in the technology industry, will support and enable the Bank’s strategic directions in the field of digital transformation on more than one level, including strengthening its infrastructure, enabling its employees to apply best technical practices in their functional processes, thereby enriching the customer experience, improving the quality and level of banking services and solutions provided to them, and meeting their growing needs at any time and place effectively and flexibly,” said Ayed Al Zahrani after the signing ceremony.
In turn, Mr. Osama Al Sulaiman, Microsoft’s Vice President of Customer Success, appreciated this step, pointing out that the relationship with Arab National Bank, as one of the most prominent Saudi banks, is an extension of the enablement that Microsoft provides to integrate digital transformation and enhance its financial digital infrastructure and operational efficiency, while stressing the importance of this partnership, which is to invest, develop and modernize the technological structure and digital transformation, in accordance with the highest standards and specifications, to facilitate access to financial services, provide the right environment for the requirements of this transformation and enhance financial inclusion, and diversify digital financial services.”
The fruitful partnership between Arab National Bank and Microsoft Arabia has enabled the Bank’s journey in developing many business sectors under the umbrella of its digital transformation strategy towards Arab National bank (ANB)’s digital transformation journey which includes information and cyber security, artificial intelligence in customer services, and enhancing customer experience, as the Bank moves towards accelerating the completion of its transactions. It has also raised the efficiency of its digital operations to about 50% during the coming period, after it was able to record a 30% growth in its performance rate during the previous period.